Frequently Asked Questions

Please click on the question to check it's corresponding answer.

Q: How do I buy a voiceLink Roam Sim card?
Order Online
  • Go to BUY NOW section of this page
  • Create your order by following instructions on screen.
  • Make payment- Major Credit Cards as well as PayPal accounts are accepted.
  • Sim will be delivered to your address in few days
Or Simply Contact Us
      Call (852) 21373005 or email vlrs@asiatel.com.hk. Our Customer Service Representatives will assist you further.

Q: Will voiceLink Roam Sim work with my handset?

voiceLink Roam Sim is designed to work with all mobile handsets. Very few mobile phones will not work with voiceLink Roam Sim.

  • Locked phones
    voiceLink Roam Sim works only in unlocked mobile phones. When you insert voiceLink Roam Sim in a locked phone, you may see such messages: "Restricted SIM:", "Insert correct SIM", "SIM registration failed". You should contact your handset provider to unlock the phone.
  • A small number of handsets or older style phones (5 years +) may require a different dialing method while making calls with voiceLink Roam Sim. In case standard dialing procedure does not work on your phone, try dialing in the following mode: *146* 00 country code telephone number #. Press call.
  • If your phone requires the special dialing format mentioned in point 2 (Some Samsung, LG, Blackberry and iPhone users may be affected) you can follow below mentioned steps to turn on the standard dialing mode, i.e. no need to add extra prefix *146* in your outgoing call:
    • Find voiceLink Roam Sim menu in your phone menu. (Samsung - Inside the phone applications page/ Blackberry - Main Menu / iPhone - General - Phone - SIM Applications)
    • Choose "Settings"
    • Press "YES" or "OK"
    • Input "1101" and choose "OK" (there should be a message on the screen that says "CC OptionX: ON").
    • Go ahead and make calls using the standard dialing format
    To turn this option OFF, enter 1102.

Q: How do I add airtime on voiceLink Roam Sim?

  • Click "BUY NOW"
  • Then click "Recharge / Top-up"
  • Follow instructions on-screen.

Q: How do I check my voiceLink Roam Sim balance?

  • Dial 099 (or *146*099#) and press call.
  • Your balance will be displayed on the screen. It will also be shown every time you make a call.

Q: Will my voiceLink Roam Sim Card & credit expire?

voiceLink Roam sim does not 'age', it will be active and credit will be intact as long as there is activity and network registration on the card at least once per year.

Primary number (+372) : Activate the sim card, register to a network and use the sim for Data, SMS or voice call at least once per year.

Extra UK number : To avoid for the number to be deactivated, UK number must received an incoming call at least once per year.

Q: How do I register for Online Account Management?

  • Click "Register" shown on the top of this page.
  • Choose Account Type "Individual" OR "Corporate"
  • Enter your voiceLink Roam Sim number "OR" your Customer ID number
  • Choose your login email and password
  • After your login detail is created-Login.
  • Now register your voiceLink Roam Sim numbers to start managing your cards online. To register, click "Add Existing Sim" and follow instructions on-screen.

Note that your voiceLink Roam Sim should be turned ON during registration, as you need to check a validation code that will be sent to your sim for verification.

Q: How do I check my call records and usage history?

  • Click "Login" shown on the top of this page and login. If you have not registered for online account management please refer to the previous question.
  • Click "Call History". Choose your voiceLink Roam Sim number, select time period and click "View".

Your voiceLink Roam Sim number must be registered in your online account. If you have not registered your number click "Add Existing Sim" and follow instructions on-screen. Note that your voiceLink Roam Sim should be turned ON during registration, as you need to check a validation code that will be sent to your sim for verification.

Q: What kind of numbers does voiceLink Roam Sim hold?

voiceLink Roam Sim supports multiple numbers in a single sim. Calls made to any of the added numbers will be received in the same sim.

Primary Number
voiceLink Roam Sim primary number starts with +372. The 372 prefix is the calling code of Estonia- a region in Northern Europe.

Extra Numbers
The sim comes with an extra fixed UK number starting with +44.

Other Local numbers can be added at an extra cost - E.g. HK number, Singapore number and many more. Contact customer support for more details.


Q: Which number will be shown in my outgoing calls?

It is possible to set your Calling ID according to your preference. By default the UK number (+44) is shown to the receiver in all outgoing calls and text messages. You can change this setting by contacting customer support. Caller ID display can be turned "OFF" or be set to show another number - primary or one of the other extra numbers.

Q: How do rates work for voiceLink Roam Sim?

voiceLink Roam Sim rates are simple and easy to understand. The calling rates depend only on the country of your stay. E.g. if you stay in China, you pay nothing for incoming calls and flat per minute rate for all outgoing calls. It does not matter where you call: to China, or your home country, or anywhere else in the world.

However, there are few destinations with additional rates. If you call from anywhere to one of these places, there is an extra rate addition to an outbound call price.

There is a special rate of usd 0.29/min for outgoing calls made to another voiceLink Roam Sim number and to check voicemail in the countries with free incoming calls. E.g. If you stay in Singapore (free incoming), you can call a friend's voiceLink Roam Sim number or check voicemail for just 0.29 usd/min.

You can download all rates in RATESsection.

Q: How do I make a call from voiceLink Roam Sim?

  • Dial '00' or '+' followed by the country code and telephone number. Press call.
         eg. For UK: +44 20 1234 1234 "or"
             0044 20 1234 1234
  • A "Wait for call" message will appear on the screen. Press "Accept" or "OK" if you see these options.
  • In a few seconds your telephone will ring.
  • Select Answer and your call will be connected.

Q: How does voiceLink Roam Sim call function work?

voiceLink Roam Sim works as a seamless callback service. You dial an international number from your phone. voiceLink Roam Sim picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 85% savings AND ensures superior call quality.

Q: How do I use my stored phone contacts?

To use the numbers in your phone's memory ensure that you save the numbers with the international prefixes included.
eg. +44 20 1234 1234
UK LONDON SUBSCRIBER
eg. +1 212 234 1234
USA NEW YORK SUBSCRIBER

Q: How do I use GPRS/Data on my voiceLink Roam Sim?

To use data service, ensure that your "mobile data" and "data roaming" are enabled. Data Settings normally update on your phone automatically. You may also receive automatic settings alert. Select "accept" or "install" and your data configuration will be set up.

Q: How do I configure data settings manually?

If you need to update your data settings manually, go to "Settings" > "Mobile Networks" > "Access Point Names" and change the following:

  • APN: send.ee
  • User name: enter your voiceLink Roam Sim number, eg. 37212341234
  • Password: leave field blank

Q: Travelling to Japan or South Korea?

For Japan and South Korea your mobile phone should be 3G compatible. For the rest of the world - if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).

Q: How to make free calls from Viber?

Viber users can call your voiceLink Roam Sim number for Free even when you are off-line. To activate this feature on your sim dial *146*711# and press call "Or" contact customer support and activate this feature for your voiceLink Roam Sim.

Viber users can call your number by dialing +372800XXXXXXXX, where XXXXXXXX is your voiceLink Roam Sim number (without 372). The call is free for the caller. The cost of an incoming Viber call for you is the incoming call rate in the host country plus 0.20 usd per minute.

Q: Can I receive my local mobile calls on voiceLink Roam Sim?

If you are based in Hong Kong, Singapore, UK, you can receive calls made to your local mobile on voiceLink Roam Sim while traveling.

How to activate
  • Contact Customer Support and apply for the service.
  • A local access number will be issued for you-linked to your voiceLink Roam Sim.
  • Before leaving home, forward your local mobile to the access number provided to you.
  • Thereafter, all calls coming to your local mobile will be transferred to your voiceLink Roam Sim.
  • Note: Only calls are forwarded not SMS.

Q: How do I redirect calls on voiceLink Roam Sim?

During the time between the trips, you can redirect calls coming to your voiceLink Roam Sim number to any international number. There is no additional cost for redirection to numbers in over 120 countries.

To activate call redirection
  • With voiceLink Roam Sim in your handset, dial *146*081*00-country code-phone number#, e.g. *146*081*0044123456789#
  • You can now switch the phone off; all incoming calls will be redirected to the specified number.
To disable call redirection

With voiceLink Roam Sim in your handset, dial *146*080#.

Q: How do I use voicemail in voiceLink Roam Sim?

voiceLink Roam Sim offers a voicemail service that handles incoming calls when the user is unavailable or busy.

To activate voicemail
  • Dial 091 (or *146*091#) and press call.
  • You will see on the screen "Voicemail activated", the incoming calls will be redirected to your voicemail in case you cannot answer the phone.

To deactivate voicemail
  • Dial 090 (or *146*090#) and press call button.
  • You will see on the screen "Voicemail deactivated".

To check the number of voicemail messages
  • Dial 094 (or *146*094#) and press call.
  • You will see on the screen "You have X new messages in your voice mailbox".

To listen to your voicemail messages
  • Dial 095 (or *146*095#) and press call. You will see "Wait for call" and in a few seconds your phone will ring.
  • Answer as you normally would and you will hear the voicemail welcome message. Press 1 to listen to new messages.

 
About Us  | Terms & Conditions
x Unblocked mobile phone

voiceLink Roam Sim works only in unlocked mobile phones. There are cases where mobile phones purchased with subscription packages are blocked by the mobile operator. In such case contact your operator and unblock the phone.

x Travelling to Japan or South Korea

For Japan and South Korea your mobile phone should be 3g compatible. For the rest of the world- if your phone works at home it will work abroad (it should be compatible with gsm 800/850/900/1800/1900).