Frequently Asked Questions
Please click on the question to check it's corresponding answer.
Q: How do I buy a voiceLink Roam Sim card?
Call (852) 21373005 or email firstname.lastname@example.org. Our Customer Service Representatives will assist you further.
voiceLink Roam Sim is designed to work with all mobile handsets. Very few mobile phones will not work with voiceLink Roam Sim.
voiceLink Roam sim does not 'age', it will be active and credit will be intact as long as there is activity
and network registration on the card at least once per year.
Note that your voiceLink Roam Sim should be turned ON during registration, as you need to check a validation code that will be sent to your sim for verification.
Your voiceLink Roam Sim number must be registered in your online account. If you have not registered your number click "Add Existing Sim" and follow instructions on-screen. Note that your voiceLink Roam Sim should be turned ON during registration, as you need to check a validation code that will be sent to your sim for verification.
voiceLink Roam Sim supports multiple numbers in a single sim. Calls made to any of the added numbers will be received in the same sim.
Other Local numbers can be added at an extra cost - E.g. HK number, Singapore number and many more. Contact customer support for more details.
It is possible to set your Calling ID according to your preference. By default the UK number (+44) is shown to the receiver in all outgoing calls and text messages. You can change this setting by contacting customer support. Caller ID display can be turned "OFF" or be set to show another number - primary or one of the other extra numbers.
voiceLink Roam Sim rates are simple and easy to understand. The calling rates depend only on the country of your stay. E.g. if you stay in China, you pay nothing for incoming calls and flat per minute rate for all outgoing calls. It does not matter where you call: to China, or your home country, or anywhere else in the world.
However, there are few destinations with additional rates. If you call from anywhere to one of these places, there is an extra rate addition to an outbound call price.
There is a special rate of usd 0.29/min for outgoing calls made to another voiceLink Roam Sim number and to check voicemail in the countries with free incoming calls. E.g. If you stay in Singapore (free incoming), you can call a friend's voiceLink Roam Sim number or check voicemail for just 0.29 usd/min.
You can download all rates in RATESsection.
voiceLink Roam Sim works as a seamless callback service. You dial an international number from your phone. voiceLink Roam Sim picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 85% savings AND ensures superior call quality.
To use the numbers in your phone's memory ensure that you save the numbers with the international prefixes included.
To use data service, ensure that your "mobile data" and "data roaming" are enabled. Data Settings normally update on your phone automatically. You may also receive automatic settings alert. Select "accept" or "install" and your data configuration will be set up.
If you need to update your data settings manually, go to "Settings" > "Mobile Networks" > "Access Point Names" and change the following:
For Japan and South Korea your mobile phone should be 3G compatible. For the rest of the world - if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).
Viber users can call your voiceLink Roam Sim number for Free even when you are off-line. To activate this feature on your sim dial *146*711# and press call "Or" contact customer support and activate this feature for your voiceLink Roam Sim.
Viber users can call your number by dialing +372800XXXXXXXX, where XXXXXXXX is your voiceLink Roam Sim number (without 372). The call is free for the caller. The cost of an incoming Viber call for you is the incoming call rate in the host country plus 0.20 usd per minute.
If you are based in Hong Kong, Singapore, UK, you can receive calls made to your local mobile on voiceLink Roam Sim while traveling.How to activate
During the time between the trips, you can redirect calls coming to your voiceLink Roam Sim number to any international number. There is no additional cost for redirection to numbers in over 120 countries.To activate call redirection
With voiceLink Roam Sim in your handset, dial *146*080#.
voiceLink Roam Sim offers a voicemail service that handles incoming calls when the user is unavailable or busy.To activate voicemail
To deactivate voicemail
To check the number of voicemail messages
To listen to your voicemail messages